Shipping & Refund Policy

Last updated: 3/11/2025

This Shipping & Refund Policy applies to all purchases made from tiroflx.net ("we", "us", "our"). By placing an order on our website, you agree to the terms outlined below.

Shipping Policy

1. Order Processing

  • Orders are typically processed within 1–5 business days after payment confirmation.

  • Processing times may be extended during peak seasons, promotions, or due to unforeseen circumstances.

  • Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods & Delivery Time

  • We offer domestic and international shipping depending on your location.

  • Estimated delivery times vary by destination and shipping method and are provided at checkout when available.

  • Delivery times are estimates only and are not guaranteed.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on order size, weight, destination, and shipping method.

  • Any customs duties, taxes, or import fees are the responsibility of the customer.

4. Shipping Address

  • Customers are responsible for providing accurate and complete shipping information.

  • We are not responsible for delays, loss, or non-delivery due to incorrect or incomplete addresses.

  • Address changes after order placement are not guaranteed.

5. Shipment Tracking

  • Tracking information will be provided once the order has been shipped, where available.

  • Tracking updates depend on the carrier and may take time to appear.

6. Delays & Lost Shipments

  • We are not responsible for shipping delays caused by carriers, customs clearance, weather, or events beyond our control.

  • If a shipment is confirmed lost by the carrier, we will assist in filing a claim where applicable.

Refund & Return Policy

7. Return Eligibility

  • Returns are accepted within 7–14 days of delivery (adjust as needed).

  • Items must be unused, uninstalled, and in original condition with original packaging.

  • Proof of purchase (order number or receipt) is required.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse, negligence, or improper handling

  • Products that have been modified or repaired by unauthorized parties

  • Clearance, discounted, or final-sale items (unless defective)

  • Batteries or consumables (if applicable)

9. Return Process

  • To initiate a return, contact us through the support details provided on tiroflx.net.

  • Do not send items back without prior authorization.

  • Customers are responsible for return shipping costs unless the return is due to our error.

10. Refunds

  • Once the returned item is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

  • Original shipping fees are non-refundable unless the return is due to our error.

11. Exchanges

  • Exchanges are subject to product availability.

  • If an exchange is approved, replacement items will be shipped once the returned item is received and inspected.

12. Damaged or Defective Items

  • If you receive a damaged or defective item, notify us within 48 hours of delivery.

  • Provide clear photos or videos as evidence to help us resolve the issue quickly.

  • We may offer a replacement, repair, or refund at our discretion.

13. Order Cancellations

  • Orders can only be canceled before shipment.

  • Once an order has been shipped, it cannot be canceled and must follow the return process instead.

14. Contact Information

For all shipping, return, or refund inquiries, don't hesitate to get in touch with us using the contact details listed on tiroflx.net.